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Terms & Conditions

PAYMENT

Tri Colour Federation offers three types of payment: Credit Card, Debit Card and PayPal. Each payment option is securely processed via the secured Credit/Debit or PayPal checkout service. You do not require a PayPal account to use the Credit/Debit Card option.

TCF accepts all Visa, MasterCard, Electron, Delta, American Express & Maestro cards.

If you’re experiencing difficulty checking out or suspect that you have placed a duplicate order, please email our Customer Service team immediately at help@tricolourfederation.com for further assistance and investigation.

In the event that a duplicate order payment has been placed, TCF will organize the payment to be reversed before it has been processed. Any duplicate orders that have been shipped before TCF has been notified will be refunded once the order has been returned to our business Address.

CURRENCY

The currency displayed on WWW.TRiCOLOURFEDERATiON.COM will need to be manually changed to your preferred currency. If you have any queries regarding this, please contact our customer service team at help@tricolourfederation.com for further assistance.

SHiPPiNG iNFORMATiON

As a way of us showing our appreciation, we offer free standard shipping Australia-wide taking 1-7 Days to reach your doorstep. We also ship internationally for a fee determined by location and currency. International shipping is voided if you spend over $300 AUD.

If you would like express post delivery, a postage fee will be included. This applies to both domestic and international orders. All orders are shipped within 1-2 working days. Upon placing the order, you will receive an update via email to notify you of the parcel lead-time. If you have not received an order update within 1 day, please notify us by email at: help@tricolourfederation.com

REFUND AND RETURNS

If your item is faulty upon arrival, is not as described or an incorrect size, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned with original packaging in saleable condition unless they were faulty prior to you receiving them.

Note: Local & International postage costs shall be refunded under the circumstances that there are genuine manufacturing faults.

NON-RETURNABLE iTEMS

Please note, items ruined in the ‘try-on’ process will not be acceptable returns. All items are carefully inspected before shipping to ensure they are in perfect condition. Therefore we are not responsible for damage to zips, buttons and seams.

RETURN AND EXCHANGE PROCESS

Customer satisfaction is our priority. Any item being returned due to manufacturing defects will be honoured with a full exchange or refund.

 

ONLiNE ENQUIRiES

Please email us at help@tricolourfederation.com for any enquiries.

OPERATiNG HOURS & CONTACT DETAiLS

  • Monday - Friday 8:00am to 6:30pm Australian Eastern Standard Time.
  • help@tricolourfederation.com
  • P.O. Box 103, Black Rock 3193, Vic, Australia
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