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Terms & Conditions

PAYMENT

Tri Colour Federation offers three types of payment: Credit Card, Debit Card and PayPal. Each payment option is securely processed via the secured Credit/Debit or PayPal checkout service. You do not require a PayPal account to use the Credit/Debit Card option.

TCF accepts all Visa, MasterCard, Electron, Delta, American Express & Maestro cards.

If you’re experiencing difficulty checking out or suspect that you have placed a duplicate order, please email our Customer Service team immediately at help@tricolourfederation.com for further assistance and investigation.

In the event that a duplicate order payment has been placed, TCF will organize the payment to be reversed before it has been processed. Any duplicate orders that have been shipped before TCF has been notified will be refunded once the order has been returned to our business Address.

CURRENCY

The currency displayed on WWW.TRiCOLOURFEDERATiON.COM will need to be manually changed to your preferred currency. If you have any queries regarding this, please contact our customer service team at help@tricolourfederation.com for further assistance.

SHiPPiNG iNFORMATiON

As a way of us showing our appreciation, we offer free standard shipping Australia-wide taking 1-7 Days to reach your doorstep. We also ship internationally for a fee determined by location and currency. International shipping is voided if you spend over $300 AUD.

If you would like express post delivery, a postage fee will be included. This applies to both domestic and international orders. All orders are shipped within 1-2 working days. Upon placing the order, you will receive an update via email to notify you of the parcel lead-time. If you have not received an order update within 1 day, please notify us by email at: help@tricolourfederation.com

REFUND AND RETURNS

If your item is faulty upon arrival, is not as described or an incorrect size, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned with original packaging in saleable condition unless they were faulty prior to you receiving them.

Note: Local & International postage costs shall be refunded under the circumstances that there are genuine manufacturing faults.

Returns must be accompanied by the Tri Colour Federation Returns/Exchange form which can be downloaded & printed off from the Tri Colour Federation website. Please email us at help@tricolourfederation.com if you need further information.

All forms must also be signed by the initial purchaser’s signature. Click here to download the return form

NON-RETURNABLE iTEMS

Please note, items ruined in the ‘try-on’ process will not be acceptable returns. All items are carefully inspected before shipping to ensure they are in perfect condition. Therefore we are not responsible for damage to zips, buttons and seams.

RETURN AND EXCHANGE PROCESS

Customer satisfaction is our priority. If you wish to return or exchange an item, please call us at +61400939666 (EST) during our operating hours, Monday to Friday 8:00am to 6:00pm. We will deal with the issue promptly.

The second step is to complete a TCF Return/Exchange form.

Please include the following information:
  • Order number (appears on the top of the confirmation email)
  • Name and address
  • Description of the item you are returning
  • Please send to P.O. Box 103, Black Rock 3193, Vic, Australia

Note: If you wish to exchange your item for a different product or size, please list this in the description section of the Return and Exchange form.

Any item being returned due to manufacturing defects will be honoured with a full exchange or refund.

ONLiNE ENQUIRiES

Please email us at help@tricolourfederation.com for any enquiries.

OPERATiNG HOURS & CONTACT DETAiLS

  • Monday - Friday 8:00am to 6:30pm Australian Eastern Standard Time.
  • help@tricolourfederation.com
  • P.O. Box 103, Black Rock 3193, Vic, Australia
  • Contact Number +61400939666 (EST)
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